General Fortune Cookie Care instruction:
For the best freshness and tasting, please keep cookies in the air-sealed bag before use. Our cookies shall remain fresh for at least 8 weeks should you store them in a dry place at room temperature.
We use either FedEx Ground or United State Postal Service for U.S. continental shipping unless otherwise requested. For Alaska and Hawaii, we generally use US Postal Priority Mail. Other locations or foreign countries please contact us for quote. Expedited service is available upon request.
My Lucky Fortune is a U.S. company. For all foreign countries orders, customers are responsible for all custom-related charges including, but not limited to, duty, custom fees, import taxes and brokerage fees. A separate invoice listing all custom-related charges would be sent by the carrier to the recipientís address. Itís entirely our customersí responsibility to pay such invoice in full and on time. In the events that My Lucky Fortune get charged from the carrier for any of these charges due to customersí delinquency, we would charge customersí account the full balance due plus additional 10% administration fee or US$ 5.00 minimum. Customers would be notified via email or phone of such instance.
Incorrect address or changes to address information after the order has been shipped will result in a $10.00 charge per package.
The common carrier we use (i.e. Federal Express) is unable to deliver to P.O. Boxes or APO's. Your order can be delayed or cannot be processed if no physical address is provided.
Chocolate dipped Fortune Cookies are not available in the summer time due to the warm weather.
Our custom made fortune cookies normal turnaround time is 5 to 7 business days (for production) plus shipping time.
Chocolate Dipped and Color fortune cookies normal turnaround time is 10 to 15 business days (for production) plus shipping time.
Expedited delivery is available and rush production charges may apply.
At My Lucky Fortune, every order is custom made and unique to every customer. We accept no return but we can replace any damage fortune cookies deliver to you with equal or less of your original order including shipping method.
For Example: If your original order shipping method is Fedex Ground, we will replace your order with the same type of delivery. Any upgrade to shipping will be extra.
SHIPPING CHARGES ON RETURNED ITEMS ARE NON REFUNDABLE!
All claims must be reported to us within 48 hours upon receipt of the goods. Since time is of the essence, claims will not be honored after this period!
For logos or graphics, please forward us the original PhotoShop file, if at all possible, to achieve the highest picture quality. If original PhotoShop file is not available, please consult with our customer rep to determine what would be the best next alternatives. Graphic set up fee is $25 per graphic. Once customer initiates the graphic work, the associated fee will be charged no matter the customer decides to proceed the order or not consequently.
We accept VISA, MasterCard, American Express, Discover and money orders for payment of your purchases. Customers who wish to mail a check should email us or call us first for an order total. Orders in our system waiting for checks run a risk of backorder as we do not start production without the security of payment. Check and money order payments must clear before goods are shipped!
An order is only cancelable if its production process hasn't started. Production of any order generally starts two to three weeks prior to the Preferred Delivery Date you had given us during the ordering process. Should you've indicated no Preferred Delivery Date, please consider your order non-cancelable as we generally proceed to production immediately after your order is taken. All canceled orders are subject to a 10% cancellation fee provided that cancellation is made in time prior to our production starts.
Damage or Missing Goods:
At My Lucky Fortune, we employ heavy-duty boxes to minimize the chance of shipping damage. To ensure adequacy, we always added extra fortune cookies to every order. In the event of reporting damages and discrepancies, please email or call us within 48 hours upon receipt of goods. Since time is of the essence, claims will not be honored after this period.